Troubleshoot Outlook Connection Issues


Troubleshoot the Outlook connection issues in no time. Want to know how is it done?

This article guides you with the troubleshooting steps to quick fix the Outlook connection issues. Read the article carefully to try out the troubleshooting. If none of the steps help your cause, then you should contact the Outlook technical support for the resolution.

Step 1: Check the offline mode

If your Outlook account is set to Offline mode, then you will be facing few connection issues. Go to File menu and uncheck the Work Offline option to resolve the issue. Firstly click on the Send/Receive tab, then locate the button for Work Offline and click the Offline button. Now after clicking the Offline option, you would see the message Trying To Connect.... at the bottom of the window. Now if it connects, then the problem is resolved. If not then move to the next step.

Step 2: Restart the system

Close all the application and then restart the system. Now open the Outlook again and see if the issue is resolved. Restarting the system entirely fixes the issue at times.

Step 3: Rebuild your Outlook account

The data types used by Outlook, i.e. .pst and .ost can cause the connectivity issues. Look into the steps to fix the issues:

  • Close your Outlook account and open Control Panel.
  • Click on the Mail icon and then click on Data Files.
  • Now select the data files from the list and then click on Open File Location.
  • Find the data files and rename the extension from .ost to .OLD. If the extension is .pst, don’t replace it.
  • Close the window and open your Outlook account.

Users can also contact for more issues on Outlook customer service phone number and get instant online solution for their issues at any time. our technical team are available 24/7 and 365 days.